Common Questions
Answers about services, access, advertising, reporting and onboarding.
What marketplaces do you manage?
We support Amazon, Walmart, TikTok Shop, eBay and Shopify. The exact scope depends on your markets, account eligibility and agreement.
Do you purchase inventory or manage existing accounts?
This agency provides managed e-commerce services. Product purchasing and wholesale distribution are separate commercial arrangements, assessed individually.
How do you charge for your services?
Pricing is tailored to the scope of work and may include a monthly retainer, project fees or a performance component. We provide a written proposal before onboarding.
Can you work with brands that already have an Amazon team?
Yes. We can complement an internal team through PPC, catalog, creative, account health or specific marketplace projects.
Who owns the marketplace accounts and brand assets?
Ownership, access permissions and responsibilities are documented in the agreement. Our standard managed-service approach keeps the brand in control of its own accounts.
How do you handle advertising budgets?
Advertising budgets are approved with the client in advance. We track spend, results and efficiency, and report performance against agreed objectives.
Do you guarantee sales or rankings?
No. We build evidence-based growth plans and report results transparently, but marketplace outcomes depend on competition, demand, inventory and other factors.
Can you help us launch in Canada or the United States?
We can assess marketplace readiness and coordinate with qualified legal, customs or regulatory professionals where needed. Product authorization and regulatory approval are separate from agency services.
How do you handle MAP and unauthorized sellers?
We can help monitor marketplace listings and support documented brand policies and authorized enforcement processes, subject to applicable competition law and platform rules.
Do you manage Shopify stores too?
Yes. We offer Shopify development, merchandising, catalog maintenance, conversion optimization and ongoing store management.
What reporting will we receive?
Reporting can include sales, ad spend, ROAS, ACOS/TACOS, traffic, conversion, account health, inventory and agreed KPIs.
How long does onboarding take?
Timing depends on account access, catalog size, creative assets and scope. We provide a milestone-based onboarding plan after the initial discovery call.
Can you manage influencer and UGC campaigns?
Yes. We can coordinate creators, briefs, content approvals, campaign tracking and distribution across social channels.
What information is needed to get started?
We typically request target markets, product catalog, existing sales channels, goals, budget range and the main contact for the brand.